ATTENTION: If you have questions, please email mhmedservices1011@gmail.com. Please do not call the UVA Health System, Charlottesville Free Clinic or Martha Jefferson Hospital with questions about the Medical Services volunteer program. Thank you for your cooperation.

Medical Services

Medical Services is a year long commitment. The Medical Services Program is an opportunity for volunteers to combine invaluable community service with their educational experience, through human contact and support. Volunteers assist staff, patients, and families at medical facilities in Charlottesville: UVA Health System, Charlottesville Free Clinic and Martha Jefferson Hospital.

IMPORTANT: In order to be eligible for the 2014-2015 academic year, you must attend one information session. Information sessions will take place September 1, 2, and 4, 2014. Times and locations will be announced soon. Please check back here for updates. You also must be available on Sunday, September 7, 2014 for Sign Up Sunday. You will randomly be given a sign up time between the hours of 9am-5pm to sign up for a program. Your sign up time cannot be changed and if you cannot come at your assigned time, you will be unable to sign up. If you have any questions, please email mhmedservices1011@gmail.com.

In order to volunteer at either hospital you must bring documentation of the following vaccinations to Sign Up Sunday or you will be unable to sign up for a shift this year.

  • TWO MMRs (mumps, measles, rubella)
  • History of Chicken Pox or documentation of TWO varicella vaccines
  • Documentation of Hep B series of three
  • Documentation of Td or Tdap (tetnus)

    ***UVa Hospital volunteers must receive the flu vaccine when it becomes available in October. If a student gets their flu shot at home or somewhere other than 1222 JPA (Employee Health), they must provide written documentation.

    ***Martha Jefferson Hospital volunteers must receive the flu vaccine when it becomes available in October. Volunteers will be able to receive the vaccine at MJH but if they choose to receive the vaccine elsewhere, they must provide written documentation.

    1st years, please make a copy of your immunizations that you will give to Student Health, confirm that all vaccinations have been completed, and bring this copy on Sign Up Sunday.

    2nd, 3rd, and 4th years can locate their immunization record on the Healthy Hoos website. Please print off your immunizations, confirm they are complete, and bring the copy to Sign Up Sunday.

     

    Program Sites:

    Below you will find brief descriptions of the various units we offer at our three partner sites. Volunteer job descriptions are not exhaustive, and more information will be provided by your Program Director once you have secured a shift. Additional requirements specific to each unit have been listed, along with each unit's designation under the DNA System (please see below for explanation). Hours are listed below each unit for scheduling purposes; however, these times are subject to change at the start of each academic semester. Volunteers will be given a set, weekly shift for the duration of the year, though Program Directors will work with volunteers to accommodate scheduling changes. Schedules will be redone by your Program Director for spring semester.

    Here is an explanation of the DNA System

  • Adenine (A): A pre-professional designation is assigned to those only interested in volunteering with Pre-Dental or Pre-Physical Therapy sites. 
  • Guanine (G): Volunteers should be comfortable taking direction from staff, completing assigned tasks, and interacting with patients they may encounter. 
  • Cytosine (C): Volunteers should be comfortable working independently, taking occasional direction from staff, assisting staff without prompting, engaging in conversation with patients and assisting them as needed.
  • Thymine (T): Volunteers should be self-starters and work well under potentially uncomfortable or stressful conditions. Volunteers should feel comfortable approaching guests and engaging in conversation with both patients and family members. Volunteers should actively seek out ways to help beyond their usually assigned tasks.
     

    UVA Health System

     

    Martha Jefferson Hospital


    MJH Operating Room – C, G
    MJH Clinical Nutrition - T, C
    (More details coming soon about the following opportunities...)
    Cornel 1: Telemetry
    Cornel 2: Oncology
    Cornel 3: General Surgery
    Wendel 1: ICU Wendel 2: Orthopedics
    Wendel 3: OB/Women’s Services

     

    Charlottesville Free Clinic


    Charlottesville Free Clinic - T
    Charlottesville Free Dental Clinic - A, T

     

    UVA Health System



    Administrative Support - G



  • Summary: Assist department staff with a variety of clerical and administrative duties including answering the phone, greeting visitors, filing, data entry, mail, and other administrative tasks.
  • 3 hour shift, day of week varies
  • Requirement: Demonstrate excellent customer service skills, communicate effectively both oral and in writing, attention to detail, organizational skills

    Return to top of UVA Health System list.

    Acute Pediatrics


    ATTENTION: All Acute Peds volunteers must attend one of two these two trainings in order to volunteer in this unit:

  • Option 1- Saturday, September 13, 2014 - 8 AM-10 AM
  • Option 2- Saturday, September 13, 2014 - 10 AM-12 PM

    Volunteers will sign up for a training session when they sign up to volunteer either at Returner Sign-Ups or on Sign-Up Sunday. Please email lsg9fh@virginia.edu and ler7pb@virginia.edu with any questions.

    Return to top of UVA Health System list.

    Acute Pediatrics-Preschool - T



  • Summary: Volunteers provide comfort care and assist with educational and recreational activities in the preschool classroom.
  • Volunteer Shift: 3 hour shifts, Monday – Friday, 2:00 PM – 5 PM
  • Requirement: Demonstrate excellent customer service skills. Mature, friendly and perceptive personality. Ability to communication effectively, both oral and in writing. Ability to stay calm with dealing with upset patients and family members. Ability to use discretion and sound judgment while interacting with others. Ability to sit and/or stand for prolonged periods of time, frequent bending/stooping.

    Return to top of UVA Health System list.

    Acute Pediatrics-Bedside Visiting - T



  • Summary: Volunteers provide comfort care and compassionate support to patients, their families and staff through companionship, recreational, and education activities.
  • Volunteer Shift: 3 hour shift, 7 days a week, times vary
  • Requirement: Demonstrate excellent interpersonal and customer services skills. Self-starter with mature, friendly, and perceptive personality. Ability to use discretion and sound judgment while interacting with others, communicates effectively. Ability to sit or stand for prolonged periods of time, ability to walk long distances.

    Return to top of UVA Health System list.

    Dental Assistant - A



  • Summary: Volunteers assist in the dental lab, escort patients to exam rooms, stock clean supplies and provide administrative support. Opportunities will also be available for observing clinical practice.
  • Volunteer Shift: 3 hour shifts, Monday - Thursday, 9:00 A.M. and 5:00 P.M. and Friday morning.
  • Requirement: Must be interested in or pursuing a dental career, self-starter, ability to think independently, demonstrate excellent customer service skills, attention to detail.

    Return to top of UVA Health System list.

    Cancer Center



  • Option 1: Flourish, A Positive Image Boutique - C, G
  • Summary: Flourish, a Positive Image Boutique, founded by the UVA Hospital Auxiliary, is a one-of-a-kind boutique designed to help those facing cancer to look and feel their best. Volunteers greet customers, run the cash register, stock and price merchandise, and provide a comforting, friendly atmosphere.
  • Volunteer Shift: 3-4 hour shifts, Monday – Friday, 8:30 AM – 4:30 PM.
  • Requirement: Females only. Demonstrate excellent customer service skills, ability to use cash register, stand or sit for prolonged periods of time, frequently bending, attention to detail, safe money handling, and proficient communications skills.

  • Option 2: Hospitality Clinic Waiting Rooms - C, T
  • Summary: Volunteers provide friendly hospitality and support to patients and their loved ones in the Emily Couric Clinical Cancer Center (ECCCC) outpatient clinic waiting areas by offering patients and their families a warm welcome, empathetic listening, and refreshments.
  • Volunteer Shift: 3-4 hours shifts, Monday through Friday between 8:00AM and 4:00PM
  • Requirement: Demonstrate excellent interpersonal and customer service skills, ability to work in teams, communicate effectively in person. Requires standing for prolonged periods, frequently bending/stooping, and walking.

  • Option 3: Hospitality Infusion Clinic - T
  • Summary: Volunteers provide friendly hospitality and support to patients and their loved ones in the Emily Couric Clinical Cancer Center (ECCCC) infusion clinic by offering a warm welcome, empathetic listening, and refreshments.
  • Volunteer Shift:3 hours shifts, Monday through Saturday between 8:00AM and 4:00PM
  • Requirement: Demonstrate excellent interpersonal and customer service skills, ability to work in teams, communicate effectively in person. Requires standing for prolonged periods, frequently bending/stooping, and walking.

  • Option 4: Inpatient Oncology Unit - C, T
  • Summary: Volunteers provide exemplary customer service by visiting and interacting with patients on assigned unit and assist staff with administrative duties.
  • Volunteer Shift: 3-4 hour shifts, daily, from 8:00 AM - 8:00 PM.
  • Requirement: Demonstrate excellent customer service and interpersonal skills, ability to communicate effectively, attention to detail.

    Return to top of UVA Health System list.

    Emergency Department



  • Option 1: Clinic Patient Advocate -T
  • Summary:Volunteers provide comfort measures to patients and families in the Emergency Room Clinic, by caring, listening and being present and acting as a liaison with staff. Additional tasks may be requested and performed during slow times, such as restocking supplies, ordering wheelchairs, stretchers, and wayfinding.
  • Volunteer Shift: Three hour shift; seven days a week between 9:00AM and 9:00PM
  • Requirement: Demonstrate excellent interpersonal and customer services skills with mature, friendly, perceptive personality. Ability to stay calm when dealing with upset patients and family members. Ability to communicate effectively in person and by telephone, have basic computer and cell phone skills, Ability to sit and/or stand for prolonged periods of time.

    Option 2: Patient Representative - T
  • Summary: Offer support and comfort measures to patients and their families in the Emergency Department (ED) waiting areas to make their wait less stressful. Act as a liaison between patient and their families with the medical staff, work alongside the ED staff, especially the Patient/Guest Advocate.
  • Volunteer Shift: Seven days a week between 10:00AM & 10:00PM
  • Requirement: Demonstrate excellent interpersonal and customer services skills with mature, friendly, perceptive personality. Ability to stay calm when dealing with upset patients and family members. Ability to communicate effectively in person and by telephone, have basic computer and cell phone skills, Ability to sit and/or stand for prolonged periods of time.

    Return to top of UVA Health System list.

    Escort & Wayfinding - C, T



  • Summary: Volunteers provide a welcoming first impression while assisting Front Door Team members by greeting patients and guests, providing directions, general information about our facility, escorting guests to their destination and wheelchair transport.
  • Volunteer Shift: Daily, 3 hour shifts between 7:00 AM and 7:00 PM
  • Requirement: Demonstrate excellent interpersonal and customer service skills, must be proficient in English, ability to stand for prolonged periods of time, walk long distances, use discretion and sound judgment while interacting with others, remain calm when dealing with upset patients and family members.

    Return to top of UVA Health System list.

    Gift Shop Retail Associate - G, C



  • Summary: The Hospital Auxiliary Gift Shop offers gifts and necessities for patients, visitors and staff. All proceeds benefit the UVA Hospital Auxiliary. Volunteers greet customers, use the point of sale system to ring sales, stock shelves, price merchandise, take phone orders and perform general cleaning/dusting.
  • Volunteer Shift: 4 hour shift, 9:00 am – 1:00 pm or 1:00 pm to 5:00 pm
  • Requirement: Demonstrate excellent customer service skills, ability to use cash register, stand for prolonged periods, frequently bending, attention to detail, safe money handling, and proficient communication skills.

    Return to top of UVA Health System list.

    Medical Intensive Care Unit (MICU), Inpatient Cardiology (4 West), Transitional Care Hospital - C, T



  • Summary: Volunteers provide exemplary customer service by visiting and interacting with patients on assigned unit and assist staff with administrative duties.
  • Volunteer Shift: 3 hour shifts, daily, from 8:00 AM - 8:00 PM.
  • Requirement: Demonstrate excellent customer service and interpersonal skills, ability to communicate effectively, attention to detail.

    Return to top of UVA Health System list.

    Medical Interpreter (SISI)



  • Summary: Provide interpreter services for patients and family members throughout UVA Health System in both inpatient and outpatient settings.
  • Volunteer Shift: 3 hours shift, weekdays, Monday through Friday based on Language Assistance Services department needs.
  • Requirement: Volunteers must be native or fluent speakers of both English and the target language(s) as demonstrated through proficiency testing. Ability to communicate effectively, attention to detail, demonstrate excellent interpersonal and customer services skills, ability to sit and/or stand for prolonged periods of time, ability to walk long distances.

    Return to top of UVA Health System list.

    Medical Equipment Recovery of Clean Inventory (MERCI)- G



  • Summary: Demonstrating a commitment to humanitarian and environmental causes, volunteers organize, sort, pack, and prepare a large variety of clean surplus medical supplies for redistribution and provide exceptional customer service to recipients.
  • Volunteer Shift: Thursdays between 9:00AM and 4:00PM
  • Requirement: Requirement: Job requires standing for prolonged periods of time, frequently bending/stooping climbing (ladder, steps) and reaching (overhead, extensive, repetitive). Attention to detail. Ability to lift/push/pull more than 40 lbs. Will be exposed to outdoor elements.

    Return to top of UVA Health System list.

    Outpatient Surgery – T, C



  • Summary: Volunteers act as customer service liaisons for patients and families by providing effective communication and resources during their wait. Volunteers also provide administrative support.
  • Volunteer Shift: Monday to Friday, 3 hour shifts between 6:00AM and 6:00PM
  • Requirement: Excellent communication skills, professional and warm demeanour, outgoing and friendly personality, self-starter, ability to stand for a prolonged period of time, attention to detail.

    Return to top of UVA Health System list.

    Cardiac Transitional Unit, Interventional Radiology, Family Medicine - T, C



  • Summary: Assist department staff with a variety of clerical and administrative duties including answering the phone, greeting visitors, filing, data entry, mail, and other administrative tasks. Provide friendly visiting and hospitality service to patients and families.
  • Volunteer Shift: 3 hour shift, day of week varies
  • Requirement: Demonstrate excellent customer service skills, communicate effectively both oral and in writing, attention to detail, organizational skills

    Return to top of UVA Health System list.

    Outpatient Pediatrics



  • Option 1: Outpatient Feeding Therapy Assistant - C,T
  • Summary: Volunteers work with children with Selective Eating Disorder or other aversions to textures/sensory integration. Volunteers assist staff with planning and executing a variety of activities that allow for tasting, texture and food exploration in a low stress, and fun, natural environment. A great opportunity to observe and learn about pediatric Speech Therapy.
  • Volunteer Shift: Tuesday & Thursday, 9:30 AM – 12:30 PM
  • Requirement: Demonstrate excellent interpersonal and customer services skills, mature, friendly, and perceptive personality. Self-starter with ability to think independently. Ability to lift/push/pull up to 25 pounds.

  • Option 2: Outpatient Pediatrics – T
  • Summary: These shifts, when announced later this year, will be working with children and their families to improve the patient experience during their clinic visit.
  • Volunteer Shift: Volunteer Shift: Weekdays-TBD
  • Requirement: Demonstrate excellent interpersonal and customer services skills, mature, friendly and perceptive personality. Self-starter with ability to think independently. (More details to come.)

    Return to top of UVA Health System list.

    Patient Ambassador - T



  • Summary: To positively impact the patient and visitor experience by assisting departmental staff as appropriate with patient communication, providing friendly companionship and past time activities, reviewing hospital resources, and stocking brochures in the visitor lounges.
  • Volunteer Shift: 3 hours shift daily, between 8:00 am and 9:00 pm
  • Requirement: Demonstrate excellent customer service and interpersonal skills, ability to communicate effectively, mature, friendly and perceptive personality. Ability to stay calm when dealing with upset patients and family members, ability to walk long distances.

    Return to top of UVA Health System list.

    Pharmacy Assistant - A



  • Summary: Volunteers assist pharmacists and pharmacy technicians with administrative support. Volunteers with Pharmacy Technician Certification need to provide a copy of their certification to Volunteer Services.
  • Volunteer Shift: 3 hour shift, Monday – Friday, morning and afternoon & Saturday morning
  • Requirement: Demonstrate excellent customer service and teamwork, ability to communicate effectively, stand for prolonged periods of time, walk long distances, attention to detail, organization skills, self-starter.

    Return to top of UVA Health System list.

    Surgical Admissions Suite (SAS)- G, C



  • Summary: Volunteers assist Surgical Admissions Suite (SAS) staff with errands and other organizational tasks such as stocking supplies and meeting non-medical needs of patients.
  • Volunteer Shift: 3 hour shift Monday - Friday from 7:00 AM - 4:00 PM
  • Requirement: Demonstrate excellent customer service skills, attention to detail, organization skills, ability to sit and/or stand for prolonged periods of time, ability to walk, frequent bending/stooping and reaching.

    Return to top of UVA Health System list.

    Surgical Supply - G, C



  • Summary: Volunteers assist staff of Surgical Supply with the collection, organization, and preparation of surgical instruments, run errands and answer phone.
  • Volunteer Shift: 3 hour shift, Monday – Friday, 7:00AM - 4:00PM
  • Requirement: Ability to communicate effectively, ability to stand for prolonged periods of time, attention to detail, organization skills, ability to walk long distances and push cart, demonstrate excellent customer service skills.

    Return to top of UVA Health System list.

    Health Unit Coordinator (HUC) Assistant - G, C



  • Summary: Volunteers provide exemplary customer service by visiting and interacting with patients, assisting with comfort measures by rounding as directed and assisting staff with such tasks as paperwork, answering phones, and restocking and running errands.
  • Volunteer Shift: 3 hour shift, seven days a week, between 9:00 AM and 2:00 PM
  • Requirement: Demonstrate excellent customer service and interpersonal skills, mature, friendly, perceptive personality, ability to communicate effectively, ability to use discretion and sound judgment while interacting with others, ability to sit and/or stand for prolonged periods of time, ability to push wheelchair, walk long distances.

    Return to top of UVA Health System list.

    Therapy Assistant - A



  • Summary: Volunteers assist therapy staff and support physical/occupational therapy care deliver to adult inpatients by preparing equipment, materials and assisting therapist with activities during treatment.
  • Volunteer Shift: 3 hours shift, 8:30AM-11:30AM; 1:00PM-4:00PM, Monday – Saturday
  • Requirement: Ability to easily interact and engage in conversation, must communicate clearly, be mentally competent to understand and follow directions, be mature and fairly independent, and enjoy working directly with patients. Volunteers also must be able to lift objects up to 25 pounds, push, pull, and stand for long periods of time.

    Return to top of UVA Health System list.

    Martha Jefferson Hospital



    MJH Emergency Department - T



  • Summary: Volunteers are responsible for preparing rooms for new patients, transporting samples to the labs, transporting patients to the imaging department, and making patients' stay at Martha Jefferson as comfortable as possible.
  • Volunteer Shift: Monday - Sunday, 9AM - 9PM
  • Requirement: Car

    Return to top of Martha Jefferson Hospital list.

    MJH Operating Room – C, G



  • Summary: Volunteers in the Martha Jefferson OR will help out in several different ways. Volunteers may help the staff change over the rooms in between surgeries; clean up from the previous surgery and prep the room for the next one. Volunteers may also accompany OR staff to move patients from their rooms to the OR. Finally, volunteers restock barrier rooms when supplies run low. In addition, volunteers may occasionally be able to watch some surgeries if surgeons allow it.
  • Volunteer Shift: Monday - Friday, 9AM - 7PM
  • Requirement: Car

    Return to top of Martha Jefferson Hospital list.

    MJH Clinical Nutrition - T, C



  • Summary: Volunteers will assist with taking orders, delivering orders, shadowing dieticians, collecting feedback on menus and service, as well as participating in special projects. There is high patient contact and prospective volunteers must be meticulous and detail oriented.
  • Volunteer Shift: Monday-Friday, 9:30 AM - 12:30 PM, 2:30 PM - 5:30 PM
  • Requirement: Car

    Return to top of Martha Jefferson Hospital list.

    Charlottesville Free Clinic



    Charlottesville Free Clinic - T



  • Summary: Volunteers at the CFC take on various tasks (front desk, pharmacy, screening, exit interview) to assist in the facilitation of the Free Clinic and to help patients be seen more efficiently.
  • Volunteer Shift: Monday, Tuesday, and Thursday; 5 PM - 8 PM
  • Requirement: Excellent communication skills, professional and warm demeanour, outgoing and friendly personality, self-starter, ability to stand for a prolonged period of time, attention to detail.
  • Additonal requirement: Car

    Return to top of Charlottesville Free Clinic list.

    Charlottesville Free Dental Clinic - A, T



  • Summary: Volunteers have an opportunity to seat patients, set up operation rooms and clean after each patient, assist dentists during teeth extractions, assist with x-rays, and sterilize instruments. Additional administrative tasks may be assigned.
  • Volunteer Shift: Monday - Thursday and Saturday; 8:30 AM - 9 PM
  • Requirement: Ability to communicate effectively, ability to stand for prolonged periods of time, attention to detail, organization skills, is mentally competent to understand and follow directions, is mature and fairly independent, and enjoys working directly with patients. Also must be comfortable around blood, and with hands on activity.
  • Additional Requirements: Pre-Dental, Car

    Return to top of Charlottesville Free Clinic list.
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