Medical Services

The Medical Services Program is an opportunity for volunteers to combine invaluable community service with their educational experience, through human contact and support. Volunteers assist staff, patients, and families at medical facilities in Charlottesville: U.Va. Health System, Charlottesville Free Clinic and Martha Jefferson Hospital.

**Medical Services is a year long commitment, beginning in the fall.** Please check back in August 2014. 

 

Program Sites:

Below you will find brief descriptions of the various units we offer at our three partner sites. Volunteer job descriptions are not exhaustive, and more information will be provided by your Program Director once you have secured a shift. Additional requirements specific to each unit have been listed, along with each unit's designation under the DNA System. More information regarding the DNA System can be found on this site (link to the left). Hours are listed below each unit for scheduling purposes; however, these times are subject to change at the start of each academic semester. Volunteers will be given a set, weekly shift for the duration of the year, though Program Directors will work with volunteers to accommodate scheduling changes.

Explanation of DNA System: 

Adenine (A): A pre-professional designation is assigned to those only interested in volunteering with Pre-Dental or Pre-Physical Therapy sites. 
Guanine (G): Volunteers should be comfortable taking direction from staff, completing assigned tasks, and interacting with patients they may encounter. 
Cytosine (C): Volunteers should be comfortable working independently, taking occasional direction from staff, assisting staff without prompting, engaging in conversation with patients and assisting them as needed.
Thymine (T): Volunteers should be self-starters and work well under potentially uncomfortable or stressful conditions. Volunteers should feel comfortable approaching guests and engaging in conversation with both patients and family members. Volunteers should actively seek out ways to help beyond their usually assigned tasks.
 

 

U.Va. Health System

 

Acute Pediatrics

 

What Will the Volunteers Do?


Volunteers at the Acute Pediatrics Unit at the UVA Children's Hospital work with the pediatric patients, ranging in age from six months to the early teens, and their families.

Volunteers provide "comfort care" and assistance in the Preschool class room through compassionate support and practical service to patients, their families, and staff through companionship, recreational, and educational activities. Placements include Pre-school Classroom and Bedside Visiting.

 

Additional Requirements: Level C Training

 

DNA System: T

 

When?


Monday-Sunday: 9 am - 12 pm, 12 pm - 3 pm, 2 pm - 5 pm, 3 pm - 6 pm

 

Cancer Center - Clinic Hospitality

 

What Will the Volunteers Do?


ECCCC: Volunteers provide friendly hospitality and support to patients and their loved ones in the Emily Couric Clinical Cancer Center (ECCCC) Clinic Hospitality waiting room by offering patients and their families a warm welcome, empathetic listening, and refreshments/hospitality. They will assist those waiting with practical needs and referral to appropriate sources.

 

Additional Requirements:


ECCCC: Volunteers provide friendly hospitality and support to patients and their loved ones in the Emily Couric Clinical Cancer Center (ECCCC) Clinic Hospitality waiting room by offering patients and their families a warm welcome, empathetic listening, and refreshments/hospitality. They will assist those waiting with practical needs and referral to appropriate sources.

 

DNA System: T, C

 

When?


3 hour shifts, Monday through Friday, 8am - 4pm

 

Cancer Center - Infusion Hospitality

 

What Will the Volunteers Do?


ECCCC: Volunteers will provide friendly hospitality and support to patients and their loved ones in the Emily Couric Clinical Cancer Center (ECCCC) Infusion Clinic by offering patients and their families a warm welcome, empathetic listening, and refreshments/hospitality. They will assist those waiting with practical needs and referral to appropriate resources.

 

Additional Requirements:


Demonstrate excellent interpersonal and customer service skills, ability to work in teams, communicate effectively in person. Requires standing for prolonged periods, frequently bending/stooping, and walking.

 

DNA System: T, C

 

When?


3 hour shifts, Monday through Friday, 8am - 4pm

 

Cancer Center - 8 West

 

What will the Volunteers Do?


8 West: Volunteers provide exemplary customer services by visiting and interacting with patients on assigned unit and assist staff with administrative duties. Volunteers are required to visit with patients and caregivers; answer any questions, offering companionship, comfort measures and/or assisting with wheelchair transportation if documented training is in file. In addition, volunteers will also help staff with organizational tasks, removing expired supplies and answering patient call bells and phone calls.

 

Additional Requirements:


Level C Training; Demonstrate excellent customer service and interpersonal skills, ability to communicate effectively, attention to detail.

 

DNA System: T, C

 

When?


3 hour shifts, Monday through Sunday, 10AM - 6PM

 

Cardiac Procedure Support (CTU)

 

What Will Volunteers Do?


Working with the HUC (Health Unit Coordinator) and RN Administrative Coordinator from CTU, the volunteer offers support and information to families as they wait for information related to their significant others. The CTU serves patients and their families who will be having procedures in the Cardiac Catheterization Lab, the Electrophysiology Lab (EP), and the Transesophogeal Echocardiography area (TEE). Patients will be both adult and pediatric. The volunteer attempts to perceive needs before they arise, and can facilitate referrals to appropriate hospital resources on behalf of the family or patient.

 

DNA System: C

 

When?


Monday- Friday, 7 AM - 3 PM

 

Emergency Department: ED Clinic

 

What Will the Volunteers Do?


The purpose of this volunteer role is to provide comfort measures to patients and families in the Emergency Room Clinic. “Hourly Rounding” is the process of connecting with each patient each hour and documenting what “comfort measures” are provided. Volunteers support patients and visitors by acting as a liaison with staff and by caring, listening and being present. Additional tasks may be requested and performed during slow times, such as restocking supplies, ordering wheelchairs, stretchers, and Way-Finding for Families or Visitors. Volunteer maintains appropriate patient privacy rights and boundaries and is aware of their duties.

 

Additional Requirements:


Wheelchair Training, EPIC Training, LAN Access.

 

DNA System: T

 

When?


Monday - Sunday, 9AM - 9PM

 

Emergency Department: ED Patient Representative

 

What Will the Volunteers Do?


The purpose of this volunteer role is to offer support and comfort measures to patients in the Emergency Department (ED) waiting areas utilizing exceptional customer service skills; help coordinate services to families and friends of patients receiving medical care in the ED Clinic; act as their liaison with the medical staff, and provide patient’s location; generally assist patients and visitors to the ED in any non-medical way possible to make their wait less stressful; work alongside the ED staff, especially the Patient/Guest Advocate.

 

Additional Requirements:


Wheelchair Training, EPIC Training, LAN Access

 

DNA System: T

 

When?


Monday - Sunday, 10AM - 10PM

 

Escort and Wayfinding

 

What Will the Volunteers Do?


Volunteers provide a welcoming first impression while assisting Front Door team members by greeting patients and guests, providing directions, general information about our facility, escorting guests to their destination and wheelchair transport. Volunteers will assist outpatients and visitors to find their destination, and provide basic information about the facility. Volunteers must have good interpersonal skills and a willingness to provide excellent customer service. Some shifts may require volunteer to also be trained with flower delivery to inpatient units. Some volunteers may also be trained to drive the Patient Courtesy Shuttle (golf cart).

 

Additional Requirements:


Wheelchair Training, Driver’s License for at least two years for Courtesy Shuttle; Demonstrate excellent interpersonal and customer service skills, must be proficient in English, ability to stand for prolonged periods of time, walk long distance, use discretion and sound judgement while interacting with others, remain calm when dealing with upset patients and family members.

 

DNA System: T

 

When?


3 hour shifts, Monday through Friday, 8 AM - 3 PM.

 

Family Medicine

 

What Will the Volunteers Do?

Volunteers will provide support to patients, families and staff in the Family Medicine Clinic. They may assist by:
- reviewing medication list with patient as they wait for their appointment;
- escorting to Radiology Reception, Pharmacy, or other area;
- pushing patients who meet “basic transport” criteria if wheelchair trained;
- checking fax machines and sorting prescription requests;
- assisting care coordinators with routine paperwork;
- Providing hospitality in the waiting areas, and encouraging use of "Getting Ready to See the Doctor."

 

Additional Requirements: Wheelchair Training

 

DNA System: C

 

When?


Monday - Friday, 9 AM - 4 PM

 

Flourish

 

What Will the Volunteers Do?


Flourish, a Positive Image Boutique, founded by the UVA Hospital Auxiliary, is a one-of-a-kind boutique designed to help those facing cancer to look and feel their best. Volunteers greet customers, run the cash register, stock and price merchandise, and provide a comforting, friendly atmosphere.

 

Additional Requirements:


Demonstrate excellent customer services skills, ability to use cash register, stand or sit for prolonged periods of time, frequently bending, attention to detail, safe money handling, and proficient communications skills.

 

DNA System: G

 

When?


3-4 hour shifts, Monday through Friday, 8:30AM - 4:30PM

 

Patient Ambassadors

 

What Will the Volunteers Do?


Volunteers will positively impact the patient and visitor experience by assisting departmental staff as appropriate with patient communication and friendly companionship.
- Visiting newly admitted patients and family members at the bedside to welcome and orient patients to their hospital and room.
- Offering hospital resources and amenities.
- Providing companionship if desired.
- Serving as a neutral liaison between hospital staff, patients and their families to assist with problem solving. - Rounding on the visitor lounges, stocking brochures as needed.

Volunteers must be mature, friendly and perceptive; have endurance to sit and/or stand for prolonged periods of time; possess the ability to stay calm when dealing with upset patients or family members and be able to use discretion and sound judgment when interacting with others.

 

DNA System: T, C

 

When?


Monday - Thursday, 8AM - 9PM

 

Outpatient Pediatrics: Kluge Children's Rehabilitation Center (KCRC)

 

Gift Shop at University Hospital

 

What Will the Volunteers Do?


The Hospital Auxiliary Gift Shop offers gifts and necessities for patients, visitors and staff. All proceeds benefit the UVA Hospital Auxiliary. Volunteers greet customers, use the cash register to ring sales, stock shelves, and price merchandise. Volunteers must demonstrate great customer service skills.

 

Additional Requirements:


Cash Register Training; Demonstrate excellent customer service skills, stand for prolonged periods, frequently bending, attention to detail, safe money handling, and proficient communication skills.

 

DNA System: G

 

When?


7 Days a week, 4 hour shift 9AM - 1PM or 1PM - 5PM

 

Every Woman's Life - Cancer Center

 

What Will the Volunteers Do?


Tuesday afternoon and Wednesday morning/afternoon. The volunteer will deliver mail to 4th floor mailroom located at the Cancer Center and pick up mail, answer telephone and direct calls or take messages, process requests to mail applications and file papers, shred materials left in the shredding box, and contact patients to determine if they need an application mailed.

 

Additional Requirements: Female

 

DNA System: G

 

When?


Times flexible.

 

Trauma Registry

 

What Will the Volunteers Do?


The Trauma Registry is a database of information about patients who have injury-related admissions. The Trauma Registry database is used for quality improvement in the prevention and treatment of injuries. Volunteers assist with data entry and other clerical aspects of maintaining the database.

 

Additional Requirements: LAN access

 

DNA System: G

 

When?


Times flexible.

 

Emergency Department: Administrative Support

 

What Will the Volunteers Do?


Volunteer assists with a variety of clerical, administrative and special projects. Volunteer generally work alone or directly with Pt. & Guest Advocate or other E.D. staff. Volunteers must be able to communicate effectively; have strong computer skills, be organized, efficient and possess a positive attitude. Other duties may include making packets, shredding, filing, & additional duties without patient contact may be assigned.

 

Additional Requirements: LAN access; fast keyboarding skills

 

DNA System: G

 

When?


Times flexible.

 

Ambulatory Pharmacy

 

What Will the Volunteers Do?


The volunteer will assist pharmacists and pharmacy technicians to prepare and deliver medications, and to generally assist in the operation of the pharmacy. Patient Assistance Program data entry and helping with mailings and deliveries.

 

Additional Requirements: Pre-Pharmacy

 

DNA System: A

 

When?


Monday - Saturday mornings and afternoons.

 

Medical Intensive Care Unit (MICU)

 

When?


Monday - Saturday, 10AM - 5PM

 

Outpatient Surgery Center (OPSC)

 

What Will the Volunteers Do?


The OPSC Volunteer is a friendly, cooperative person with good communication skills. Volunteers will act as a customer service liaison for patients and families by providing effective communication resources, and support during their wait. Volunteers will be stationed at the reception desk in the family lounge or in the Post Anaesthesia Care Unit (PACU)/recovery area and may also provide administrative support. The volunteer will be trained to provide information and support for patients and families.

 

Additional Requirements:


Excellent communication skills, professional and warm demeanour, outgoing and friendly personality, self-starter, ability to stand for a prolonged period of time, attention to detail.

 

DNA System: T

 

When?


3 hour shifts, Monday through Friday, 6AM - 6PM

 

Surgical Admission Suite (SAS)

 

What Will the Volunteers Do?


Volunteer will assist SAS staff with errands and other organizational tasks such as stocking supplies and meeting non-medical needs of patients. Volunteers must be able to communicate effectively in person and be able to circulate within the department.

 

Additional Requirements:


Demonstrate excellent customer service skills, attention to details, organization skills, ability to sit and/or stand for prolonged periods of time, ability to walk, frequent bending/stooping and reaching.

 

DNA System: G

 

When?


Monday - Friday, 7AM - 4PM, shift varies

 

Medical Interpreter (SISI)

 

What Will the Volunteers Do?


Applicants must pass a proficiency prerequisite test. Volunteers interpret for patients and family members throughout UVA Health System in inpatient and outpatient settings. Volunteers must be native or fluent speakers of both English and Spanish, and have exceptional verbal communication skills. They must be comfortable dealing with families and caregivers in a healthcare setting, and be emotionally and mentally competent to understand patients' concerns

 

Additional Requirements:


Native or Fluent Spanish; Volunteer Medical Interpreters will need certification approved by the UVA Language Assistance Department; Pagers (provided) Prospective volunteers will undergo a preliminary interview on Sign-Up Sunday.

 

DNA System: T

 

When?


Monday - Friday, 8AM - 6PM

 

Surgical Supply and Medical Equipment Recovery of Clean Inventory (MERCI)

 

What Will the Volunteers Do?


Surgical Supply: Assist staff of Central Surgical Supply with the collection, organization, and preparation of surgical instruments. Run errands and answer phones for Central Supply staff.

MERCI: Volunteers package unused medical supplies to be shipped to various clinics around Charlottesville and worldwide.

 

Additional Requirements: Scrubs (Surgical Supply; provided)

 

DNA System: G

 

When?


Surgical Supply: 3 hour shifts, Monday - Friday, 7AM - 4PM

MERCI: 3 hour shifts, Thursday, 9AM - 4PM

 

4 West and Thoracic Cardiovasular Post Operative (TCV-PO)

 

What Will the Volunteers Do?


TCV-PO is an intensive care unit for patients who have just undergone heart or lung surgery and are still in critical condition. Less critical patients are on 4 West and may be waiting to go to surgery or have just been transferred from TCV-PO. Volunteers provide exemplary volunteer service by visiting and interacting with patients. Volunteers also assist with comfort measures by rounding as directed and assisting staff with such tasks as paperwork, answering phones, and running errands. Volunteers respond to patient call bells, and assist the unit coordinator with administrative tasks. Volunteers must be able to communicate effectively on the telephone and in person and be able to circulate within the unit.

 

DNA System: T

 

When?


Monday - Sunday, 8 AM - 8 PM

 

UVa Dental

 

What Will the Volunteers Do?


Assist in the dental lab, escort patients to exam rooms; stock clean supplies; assist the Clinical Administrative Officer in general clerical duties, including filing, making and receiving telephone calls, and using basic computer skills to keep the department running smoothly. Opportunities will also be available for observing clinical practice.

Volunteers must be self-starters who are able to think independently, demonstrate excellent customer service skills and attention to detail.

 

Additional Requirements: Pre-Dental

 

DNA System: A

 

When?


Monday - Thursday, 9 AM - 5 PM; Friday morning.

 

Inpatient Therapy Services

 

What Will the Volunteers Do?


Volunteers assist therapy staff and adult inpatients receiving Physical/Occupational Therapy Services with patient care activities and routine unit activities. This provides an excellent opportunity to observe/support and learn about Physical/ Occupational Therapy. Requires good interpersonal skills and a willingness to provide excellent customer service. Volunteers must be able to easily interact and engage in conversation, must communicate clearly, be mentally competent to understand and follow directions, be mature and fairly independent, and enjoy working directly with patients. Volunteers also must be able to lift objects up to 25 pounds, push, pull, and stand for long periods of time.

 

Additional Requirements: Pre-PT, Wheelchair Training, Level C

 

DNA System: A, T

 

When?


Monday - Saturday, mornings and afternoons.

 

Transitional Care Hospital (TCH)

 

What Will the Volunteers Do?


Friendly Visitor: The purpose of this volunteer role is to provide support to patients and families during their stay at TCH through visiting, providing companionship and sharing activities.

Health Unit Coordinator (HUC) Assistant: Volunteers should provide exemplary customer service by visiting and interacting with patients, assisting with comfort measures by rounding as directed and assisting staff with such tasks as paperwork, answering phones, and restocking and running errands.

Front Desk Concierge: Volunteers provide exceptional customer service to all visitors; may escort or assist visitors to their destination; provide basic information about the facility; internal and external resources; local amenities; etc. Answer telephones; sort mail; maintain records of requests; provide insight into and advocate for additional needed resources. This position requires good interpersonal skills; a willingness to accommodate others and utilize creative problem solving strategies.

 

Additional Requirements:


Car for some shift times, hospital shuttle transport for others; Wheelchair Training (Friendly Visitor), Level C Training (Friendly Visitor, HUC)

 

DNA System: T, C

 

When?


Monday - Sunday, 1 PM - 7 PM (Friendly Visitor)

Monday - Sunday, 10 AM - 1 PM (HUC Assistant)

Tuesday - Thursday, 1 PM - 4 PM (Front Desk)

 

 

Martha Jefferson Hospital

 

Martha Jefferson Emergency Department

 

What Will the Volunteers Do?


Volunteers are responsible for preparing rooms for new patients, transporting samples to the labs, transporting patients to the imaging department, and making patients' stay at Martha Jefferson as comfortable as possible.

 

Additional Requirements: Car

 

DNA System: T

 

When?


Monday - Sunday, 9AM - 9PM

 

Martha Jefferson OR

 

What will the volunteers do?


Volunteers in the Martha Jefferson OR will help out in several different ways. We help the staff change over the rooms in between surgeries; we clean up from the previous surgery and prep the room for the next one. Volunteers may also accompany OR staff to move patients from their rooms to the OR. Finally, we restock barrier rooms when supplies run low. In addition, volunteers may be able to watch some surgeries if surgeons allow it.

 

Additional Requirements: Car

 

DNA System: C, G

 

When?


Monday - Friday, 9AM - 7PM

 

Martha Jefferson Clinical Nutrition

 

What Will the Volunteers Do?


Volunteers will assist with taking orders, delivering orders, shadowing dieticians, collecting feedback on menus and service, as well as participating in special projects. There is high patient contact and prospective volunteers must be meticulous and detail oriented.

 

Additional Requirements: Car

 

DNA System: T, C

 

When?


Monday-Friday, 9:30 AM - 12:30 PM, 2:30 PM - 5:30 PM

 

Martha Jefferson Cornell 2

 

What Will the Volunteers Do?


This unit is primarily an oncology unit, having mostly geriatric patients. Volunteers will visit with patients, fulfill basic requests of patients, answer the call bell, interact with nurses and aids, stock supplies, make beds, transport patients to hospital entrance for discharge, take specimens to lab, and act as general support for nurses on the floor.

 

Additional Requirements: Car

 

DNA System: T, C

 

When?


Monday - Friday, 8 AM - 8 PM.

 

Charlottesville Free Clinic

 

Charlottesville Free Dental Clinic

 

What Will the Volunteers Do?


Volunteers have an opportunity to seat patients, set up operation rooms and clean after each patient, assist dentists during teeth extractions and sterilize instruments. Additional administrative tasks may be assigned.

 

Additional Requirements: Pre-Dental, Car

 

DNA System: A

 

When?


Monday - Thursday and Saturday; 8:30 AM - 9 PM

 

Charlottesville Free Clinic

 

What Will the Volunteers Do?


Volunteers at the CFC take on various tasks (front desk, pharmacy, screening, exit interview) to assist in the facilitation of the Free Clinic and to help patients be seen more efficiently.

 

Additional Requirements: Car

 

DNA System: T, C

 

When?


Monday, Tuesday, and Thursday; 5 PM - 8 PM

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 





 

 

 

 

 

 

 

 

 

 

 

 

 

 

 






 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Contact Us | Site Map | Copyright 2012